Frequently Asked Questions
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Do I need prior experience?
No. Beginner courses assume no experience and include a toolkit primer.
Are certificates included?
Yes. Complete eligible courses to receive digital certificates.
How long do I keep access?
You get lifetime access to all purchased courses.
What tools do I need?
Basic pliers, cutters, bead needles, and optional magnification are recommended.
Refund policy?
We offer a 14-day refund if you haven’t completed more than 20% of the course.
How are difficulty levels defined?
Beginner covers fundamentals, Intermediate adds pattern complexity, and Advanced focuses on intricate designs, finishing, and speed.
Can I download lessons?
Yes. PDFs and material lists are downloadable; videos support offline viewing via our player app where available.
What support do I get?
Direct Q&A under each lesson, 48h instructor response time, and a private community for peer feedback.
What languages are available?
Courses include English audio with English subtitles. Selected classes offer Spanish and German subtitles.
Which payment methods are accepted?
We accept major cards (Visa, MasterCard), Apple Pay, Google Pay, and PayPal in supported regions.